The Wilmington Network is Fully Operational
Need help? Text 302.722.7774
 
Last Known Issue:
6.20.24

12pm

Thank you again for bearing with us. The issue affecting some customers earlier has been resolved and all customer connections should return automatically. You may need to power cycle your router if it does not.

If you are still having issues, please check the following: if you have the black cube router (AirCube), or the white cube router with the screen on the front (Amplifi), please ensure the ethernet cable going into the back of the router is plugged into the blue port and not any of the other ports. If you have the flat white router (Minim), please ensure the ethernet cable going into the back is plugged into the port directly next to the power cable, the one with the globe icon underneath. If you have the slender black router (Mikrotik hAP series), please ensure the ethernet cable going into the back is plugged into port 1.

If you made any of these adjustments you will need to power cycle your router again by unplugging the power cable, waiting 30 seconds, then plugging back in and if you are still without connection after these steps, or are using a different router than listed above, please text a picture of the back of your router to the above number for assistance. Thank you.

9am

Thank you again for bearing with us during this extended outage. We will have resolution by the end of the day. Please contact us for an account credit if you were affected for multiple days during this outage.

6.19.24

4:30pm

We do not expect restoration of affected customers today. If you have already reached out, we will update you once resolved. If you have not power cycled your router recently, please do so as doing so may bring your connection back. We will have the remaining customers back up as soon as we can. 

12:30pm

We are still working to restore connection for affected customers. Please see the below for more information.

10:30am

Many customers that were still affected this morning should be able to connect after power cycling the router. If you have not tried power cycling yet today, please do so, and reach out if you are still having issues. There are a portion of customers that are still affected. We are still working on restoration for those affected customers. Thank you.

8:30am

We are receiving reports that certain customers are still without internet. We have traced the issue to one particular sector and will be troubleshooting that sector directly today. We will update this page as soon as we know more. Thank you for your patience

6.18.24

10:30pm

The power issue affecting some customers earlier has been mostly resolved and connections should return automatically. 

If you are still having issues, please check the following: if you have the black cube router (AirCube), or the white cube router with the screen on the front (Amplifi), please ensure the ethernet cable going into the back of the router is plugged into the blue port and not any of the other ports. If you have the flat white router (Minim), please ensure the ethernet cable going into the back is plugged into the port directly next to the power cable, the one with the globe icon underneath. If you have the slender black router (Mikrotik hAP series), please ensure the ethernet cable going into the back is plugged into port 1.

If you made any of these adjustments you will need to power cycle your router again by unplugging the power cable, waiting 30 seconds, then plugging back in and if you are still without connection after these steps, or are using a different router than listed above, please text a picture of the back of your router to the above number for assistance. Thank you.

4:35pm

We have detected an isolated outage effecting some sectors in the Wilmington area. We are currently troubleshooting and will have the network fully restored ASAP

 
Previous Issues:
5.31.24

5:55pm

The power issue affecting some customers earlier has been resolved and all connections should return automatically. 

If you are still having issues, please check the following: if you have the black cube router (AirCube), or the white cube router with the screen on the front (Amplifi), please ensure the ethernet cable going into the back of the router is plugged into the blue port and not any of the other ports. If you have the flat white router (Minim), please ensure the ethernet cable going into the back is plugged into the port directly next to the power cable, the one with the globe icon underneath. If you have the slender black router (Mikrotik hAP series), please ensure the ethernet cable going into the back is plugged into port 1.

If you made any of these adjustments you will need to power cycle your router again by unplugging the power cable, waiting 30 seconds, then plugging back in and if you are still without connection after these steps, or are using a different router than listed above, please text a picture of the back of your router to the above number for assistance. Thank you.

5:05pm

We are aware of an issue affecting a portion of our customers off of the WSFS distribution site, and have a technician en route to investigate. We will update this page as we know more. Thank you.

5.22.24

9am

The power issue affecting some customers earlier has been resolved and all connections should return automatically. 

If you are still having issues, please check the following: if you have the black cube router (AirCube), or the white cube router with the screen on the front (Amplifi), please ensure the ethernet cable going into the back of the router is plugged into the blue port and not any of the other ports. If you have the flat white router (Minim), please ensure the ethernet cable going into the back is plugged into the port directly next to the power cable, the one with the globe icon underneath. If you have the slender black router (Mikrotik hAP series), please ensure the ethernet cable going into the back is plugged into port 1.

If you made any of these adjustments you will need to power cycle your router again by unplugging the power cable, waiting 30 seconds, then plugging back in and if you are still without connection after these steps, or are using a different router than listed above, please text a picture of the back of your router to the above number for assistance. Thank you.

8am

We are aware of an issue affecting a portion of our customers off of the WSFS distribution site, and have a technician en route to investigate. We will update this page as we know more. Thank you.

 
Previous Issues:
4.26.24

10:30pm

Power has been restored to our distribution side and the network has been restored. While most customers’ connections have returned, we are receiving some reports that not all customers are coming back up automatically. 

If you are still having issues, please check the following: if you have the black cube router (AirCube), or the white cube router with the screen on the front (Amplifi), please ensure the ethernet cable going into the back of the router is plugged into the blue port and not any of the other ports. If you have the flat white router (Minim), please ensure the ethernet cable going into the back is plugged into the port directly next to the power cable, the one with the globe icon underneath. If you have the slender black router (Mikrotik hAP series), please ensure the ethernet cable going into the back is plugged into port 1.

If you made any of these adjustments you will need to power cycle your router again by unplugging the power cable, waiting 30 seconds, then plugging back in and if you are still without connection after these steps, or are using a different router than listed above, please text a picture of the back of your router to the above number for assistance. Thank you.

8:30pm

We are aware that some areas of Wilmington that were without power have had power restored to them. Unfortunately power is still out at our distribution site. Once power is restored at that location, the WhyFly network will be restored as well.

6:30pm

We are aware of an isolated outage in the Trolley Sq/Highlands area due to a Delmarva power outage at one of our distribution sites. Once power is restored to the site the WhyFly network will be restored as well. We will update this page at that time, and you can check the status of the Delmarva outage here: 

https://www.delmarva.com/outages/experiencing-an-outage/view-outage-map

11:45am

All systems are now operational, but you may need to power cycle your router if your connection does not automatically return.

If you are still having issues, please check the following: if you have the black cube router (AirCube), please ensure the ethernet cable going into the back of the router is plugged into the blue port and not the gray port. If you have the flat white router (Minim), please ensure the ethernet cable going into the back is plugged into the port directly next to the power cable, the one with the globe icon underneath. If you have the slender black router (Mikrotik hAP series), please ensure the ethernet cable going into the back is plugged into port 1.

If you made any of these adjustments you will need to power cycle your router again by unplugging the power cable, waiting 30 seconds, then plugging back in and if you are still without connection after these steps, or are using a different router than listed above, please text a picture of the back of your router to the above number for assistance. Thank you.

11:15am

We are working on cutting systems over to backup power and should have restoration within the hour.

10:30am

Our engineers are onsite now assessing the situation and we should have an ETA for resolution shortly.

9:30am

We are aware of a power issue affecting customers in and being fed off of Christina Landing/River Tower. We are currently investigating cause and time for resolution and will update this page as we know more. 

3.29.24

12:45pm

All damaged equipment has been repaired or replaced and the network at the Concord is now fully restored. 

8pm

Our technicians have discovered that the power outage has damaged our equipment causing an extended outage. We are currently working on getting replacement equipment to bring the network back up.

6pm

We are aware of a power outage at Silverside which is affecting the connection.

 
3.16.24

8pm

Our upstream provider has restored their connection and all WhyFly circuits are active. If you still do not have connection after power cycling your equipment please text the number above for assistance.

5pm

We have confirmed that our upstream provider is experiencing catastrophic issues at their Philadelphia hub. They do not have an estimated time of restoration but once they are able to restore, all WhyFly connections will return automatically. Thank you for your patience with this situation that is outside of our control. You can check the status of the outage here: https://ecogent.cogentco.com/network-status

3.8.24

1:45pm

Our crews have restored connection to the affected equipment and the network is back to full capacity. Please let send us a text if you are still having issues with your connection after power cycling your router. Thank you.

11:45am

Our crews are still working to reconnect the affected equipment. We will continue to update this page when we have an estimated time of restoration.

10:30am

We are aware of an isolated outage affecting a portion of the network. It appears that connections to several distribution towers were severed without advance notice to us. We appreciate your patience as we mobilize all crews to troubleshoot this issue.

2.16.24

9am

We have pushed a configuration change overnight that has restored portions of the network that were having lingering issues from last week. If you are still having issues, please follow the steps in the update from yesterday, and send us a text at the number above if you are still having issues. Thank you.

2.15.24

11am

We have a fix in place for customers still without internet or having connection difficulties such as frequent disconnects or poor connection. If you are still having issues you will need to contact us to enact this fix. Before doing so, please check the following: if you have the black cube router (AirCube), please ensure the ethernet cable going into the back of the router is plugged into the blue port and not the gray port. If you have the flat white router (Minim), please ensure the ethernet cable going into the back is plugged into the port directly next to the power cable, the one with the globe icon underneath. If you have the slender black router (Mikrotik hAP series), please ensure the ethernet cable going into the back is plugged into port 1.

If you made any of these adjustments you will need to power cycle your router again by unplugging the power cable, waiting 30 seconds, then plugging back in and if you are still without connection after these steps, or are using a different router than listed above, please text a picture of the back of your router to the above number for assistance. Thank you.

2.14.24

9am

Although the network has been restored we are still working on a permanent solution for customers still without connection. If you have already tried the below troubleshooting steps and are without connection, please text the above number for assistance. While we do have phone and email support, text is by far the quickest way to get a response. Please also ensure that all of the cabling is configured exactly like when the service was set up. If you are not sure, please reach out for assistance. Thank you.

2.10.24

8:30am

Although the network has been restored we are seeing some customers with certain routers not come back online. For most an extended power cycle is enough to bring them back up, however this has not been the case with all customers. We are still working with additional network engineers to get to the bottom of this as soon as possible. There are two short term solutions you can try in the meantime. If you have an alternate router you can try to switch out your router and see if this brings you online, you can also use the ethernet cord plugged into your router to plug in any device with an ethernet port directly to the internet bypassing your router entirely. Thank you again for your patience as we work through this.

2.9.24

6:30pm

We appear to have achieved network restoration. We are receiving some reports that routers are not reconnecting even after a power cycle. If this is the case, please unplug the power cable from the back of your router and leave it unplugged for a full 5 minutes. From some test cases this seems to resolve all issues. If this does not resolve your issues please let us know so that we can continue to troubleshoot. Thank you again for your patience during this outage. 

5pm

We are nearing total restoration of the network. If your connection does not return automatically, please power cycle your router by unplugging just the power cable for 20 seconds and then plugging it back in, and reach out by texting 302-722-7774 if you are still unable to connect. Thank you once again for your patience and support.

3:30pm

We are aware that many customers are still without connection and continue to work on full network restoration. 

2:30pm

We are starting to see most, if not all affected customers come back online. If your connection does not return automatically, please power cycle your router by unplugging just the power cable for 20 seconds and then plugging it back in, and reach out by texting 302-722-7774 if you are still unable to connect. Thank you once again for your patience and support.

12pm

We are starting to see more customers come back online. If you have not done so in the last hour, you may need to power cycle your equipment in order for the connection to return. If you still do not have a connection after a recent power cycle, please sit tight and we should have everything else back online soon.

10am

Our crews are getting closer to total restoration. A portion of the network has come back online but those customers may experience an unstable connection as we continue work toward total restoration. 

8am

Our crews have been working around the clock to restore the Wilmington network and have brought in additional engineers to assist today. While we expect to be restored by the end of the day we don’t have a timeline at this point and would recommend that you operate off of a mobile hotspot or seek alternate arrangements for school or work if possible. Thank you for your patience as we work through this.

2.8.24

10pm

Unfortunately we have been unable to restore the core network systems at this point. We will continue to work on them overnight and update this page as soon as we know more. Thank you again for your patience.

8:30pm

We are still working to restore full network connectivity and hope to do so tonight. Please know that we understand the need for reliable internet and are doing everything in our power to restore your connection. Thank you for your patience.

7:30pm

We are starting to see some customers come back online but those connections may be unstable as our engineers continue to work on the rest of the network. If your connection has returned but is not stable please be patient and we will provide another update as soon as we can.

5:30pm

Our engineers are currently still troubleshooting our network core. We are hopeful to have resolution within the next few hours and will continue to provide updates on this page.

3:30pm

We are still working to isolate the affected circuit and reroute network traffic. Please check back for regular updates.

1:30pm

We are working with our upstream provider for alternate solutions for the affected circuit. You may need to operate off your mobile hotspot or seek alternate arrangements for the rest of today as we continue to troubleshoot. We hope to have full resolution by the end of the day at the latest and will continue to update this page as we have more information.

12:30pm

We apologize for the continued downtime and are still working to restore connectivity to the network. We do not have an ETA at this time but will update this page as soon as we do.

11:45am

Our engineers are still working to confirm the affected circuit and reroute the network. We will continue to provide updates as we have them.

11:15am

We have determined the cause of the outage to be building construction affecting our equipment. We are currently working on cutting over to a backup connection to circumvent the affected circuit. Thank you again for your patience as we work to achieve full network resolution.

10:45am

Our engineers are onsite working to restore service and hope to have a timeline of restoration shortly.

10:15am

We have become aware of an issue affecting the Wilmington Network. It appears to be a power issue affecting our core router, and technicians are en route to investigate root cause and resolution timeline. Please check this page for regular status updates.

12.15.23 – Upstream network outage (Resolved)

5:55pm

The problem has been identified and the network has been fully restored. If your connection does not return automatically, you may need to power cycle your router. If your connection does not return after a power cycle, please reach out for further assistance.

5:30pm

Our network engineers are still working on a solution to the outage and we will have all connections restored ASAP.

4:00pm

We are still working on restoring connection to the network. We are hopeful to have resolution before the end of the day.

3:00pm

Our engineers are still hard at work to bring the network back online. We expect resolution within the next few hours and will continue to update this page.

2:00pm

Our have identified an issue with our network core and are working to repair and restore the network connection.

1:30pm

Our engineers are still troubleshooting to identify the issue affecting the network today.

12:45pm

We have become aware of an issue affecting a large portion of the network and are currently troubleshooting.

 
12.15.23 – 1401 Pennsylvania Ave and surrounding areas (Resolved)

11:00am

We are starting to see most, if not all affected customers come back online. If your connection does not return automatically, please power cycle your router and reach out if you are still unable to connect. Thank you for your patience and support.

10:30am

We are starting to see customers in the 1401 building come back online, and are still troubleshooting the remaining affected customers. 1401 residents may need to power cycle their routers to reconnect, and please bear with a possibly unstable connection while we continue to work within the building.

9:30am

We are currently onsite working with technicians from our provider to troubleshoot the affected circuit.

8:00am

We are still working with our upstream provider for solutions. Not all customers are affected, but if you are still having issues after power cycling your equipment, you may need to operate off your mobile hotspot or seek alternate arrangements for today. We hope to have full resolution by the end of the day at the latest and will continue to update this page throughout the day.

12.14.23

8:00pm

Thank you for your patience. We have received word from our upstream provider that they are experiencing an extended outage. Unfortunately there is nothing we can do until that circuit is restored, for which they do not yet have an ETA. You may need to operate off of a mobile hotspot until service is restored, and if you experience overages due to the high data use please let us know so that we can credit your account. Thank you again for your patience and support.

7:00pm

We have identified an issue with our upstream provider and are working with them on resolution.

6:30pm

Our engineers are still working to troubleshoot some affected equipment and bring the network back online. Thank you for your continued patience.

5:45pm

We have just become aware of an outage affecting some customers on the network. We are currently troubleshooting root cause and resolution. Please check this page regularly for updates.

 
 
12.06.23 (Resolved)

6:00pm

Most customers should be stable for the moment, although network speeds may be slower than normal. If you are experiencing intermittent disconnects, you may need to power cycle your router more often than normal. We apologize for any inconvenience as we continue to work on the network. If you are unable to connect at all, please text the number above.

4:30pm

We have switched over to a backup connection while we continue to work on the network. Connection should be more stable, but speeds may be lower than normal as traffic is routed through alternate channels. As always, we appreciate your patience.

4:00pm

We are aware of intermittent issues affecting the strength and stability of several sectors on the network. Our engineers are currently working to identify root cause and resolve these issues. Your connection may be unstable until we achieve resolution, and we thank you for your patience.

11.10.23 -The  Concord on Silverside (Resolved)

9:15am

Thank you for your patience. We are starting to see connection return to some, if not all customers. If your connection does not return automatically, you may need to power cycle your router. If your connection does not return after a power cycle, please reach out for further assistance.

9:00am

Our onsite engineers have identified the issue and have begun steps for resolution. We expect resolution shortly and will update this page when complete.

8:00am

We are aware of an issue onsite at the Concord building affecting connectivity for several residents. Thank you for your patience as we work to diagnose and resolve the issue.

 
11.3.23 – Partial Network Outage (Resolved)

2:00pm

Our technicians have remounted the affected hardware and all systems are back online. If you are still experiencing connection issues, please power cycle your router and reach out if you are still unable to connect. 

12:00pm

We are still working to remount the removed hardware and are expecting full restoration by 2pm. Thank you again for your patience.

11:30am

We have determined the cause of the issue – our distribution point radios were removed from their mounts by building maintenance without advance warning. We understand the frustration of being without internet connection and this is especially frustrating for us as well since it is outside of our control. We are currently working to remount the distribution point radios as quickly as possible. Thank you again for your patience.

11:00am

We are aware of a power issue affecting a portion of the Wilmington Network. Thank you for your patience as we work with our distribution partners for resolution.

 
10.16.23 – Partial Network Outage (Resolved)

1:50pm

Network has been fully restored. Effected hardware was fully replaced. If you have not come back up automatically, please power cycle your equipment and reach out if you are still having difficulties connecting.  

12:35pm

Network has been partially restored. ETA for the full restoration of the network is 1:35pm. Thank you for your continued patience.

9:45am

We have confirmed there is a Delmarva power outage at one of the buildings housing our network hardware. We are currently working on a generator/battery back up connection. Thank you for your patience.

9:00am

We are aware of an outage affecting a portion of the network and are currently working to determine root cause and resolution timeline. Due to call volume we may not be able to respond to each individual message – please check this page for updates.

10.12.23 Partial Network Outage (Resolved)

12:45pm

The network is fully restored. If you do not come back up automatically, please power cycle your equipment and reach out if you are still having difficulties connecting. 

9:00am

We are aware of an outage affecting a portion of the network. We are currently troubleshooting some equipment at our distribution point. Thank you for your patience as we work to get you back online as soon as possible.

9.05.23 – Partial Network Outage

12:00pm

The network is fully restored. If you do not come back up automatically, please power cycle your equipment and reach out if you are still having difficulties connecting. 

10:20am

An outage with our upstream provider has been detected. This is affecting a small portion of the Wilmington network. We are currently troubleshooting solutions and will have the network back ASAP.

8.28.23 – Partial Network Outage (Resolved)

10:45am

The network is fully restored. If you do not come back up automatically, please power cycle your equipment and reach out if you are still having difficulties connecting. 

9:25am

We are aware of a power outage affecting a portion of the network. We are working on restoration and will provide an updated ETA as soon as we have more information. Thank you for your patience.

9:00am

We are aware of an outage affecting a portion of the network and are currently working to determine root cause and resolution timeline. Due to call volume we may not be able to respond to each individual message – please check this page for updates.

8.23.23 – Partial Network Outage (Resolved)

10:50am

The network is fully restored. If you do not come back up automatically, please power cycle your equipment and reach out if you are still having difficulties connecting. 

10:30am

Work is taking a bit longer than expected but we hope to have full restoration shortly. Due to call volume we may not be able to respond to each individual message – please check this page for updates.

9:45am

Our engineers are continuing work on network hardware and expect restoration by 10:30am. Due to call volume we may not be able to respond to each individual message – please check this page for updates.

9:30am

We have determined the issue and although we do not have a timeline for restoration we are working to do so as soon as possible. Due to call volume we may not be able to respond to each individual message – please check this page for updates.

9:15am

We are aware of an outage affecting a portion of the network and are currently working to determine root cause and resolution timeline. Due to call volume we may not be able to respond to each individual message – please check this page for updates.

Previous Issues: 

9.5.22 – Partial Network Outage (Resolved)

1:15pm

Delmarva has restored power to the building and our equipment is back online. If you do not automatically reconnect, please power cycle your router and reach out if you need any further assistance. 

1pm

Thank you for your patience. Power restoration is still pending, and once complete we will be able to restore service to the affected customers.

12pm

Thank you for your patience. We are still waiting for an ETA of power restoration from the power company. We will continue to update this site as we know more.

11:35am

We are aware of a power outage affecting customers in the 1401 Sector. We are waiting for Delmarva to restore power to the building, and once they do we will be able to restore service to our customers. Their original ETA has passed and we are waiting for an update from them on new ETA of restoration.

9am
We are aware of a power outage affecting customers in the 1401 Sector. Delmarva has provided an ETA of 11am for restoration. We will have all of our customers back up soon after they do so. Thank you for your patience.

Previous Issues:

8.5.22 – Partial Network Outage (Resolved) 

6:35pm
Power has been restored in the core and the network is fully functional. If you did not come back online automatically please power cycle your router and reach out if you need further assistance.

6:30pm
Power has been restored in the core and we are starting to see some customers come back online. Full restoration expected shortly.

6:00pm
Some of our equipment did not come back online after a power outage downtown. Our engineers are currently onsite working to restore backup power.

5:40pm

The Wilmington Network is currently experiencing a partial network outage. We are investigating root cause and will provide updates as we know more. Thank you for your patience.
 

7.10.22 – Power Outage Affecting the Wilmington Network (Resolved)

12:30pm

The power issue affecting Wilmington has been resolved and the network is fully restored.  Please ensure all cabling is connected as it originally was and please note that you may need to power cycle your router in order for your device to come back online (unplug for 30 seconds from power before plugging back in). If you are still having trouble connecting please text us at 302.722.7774.

11:45pm

We are starting to see some customers come back online. We expect full restoration within the next hour. We will continue to provide updates as they are available.

10:25pm

Our engineers are onsite working on restoration of service. We will continue to provide updates as soon as they are available.

9:25pm

We are aware of a power outage affecting a portion of the network. We are working on restoration and will provide an updated ETA as soon as we have more information. Thank you for your patience.

 

7.6.22 Partial Network Outage (Resolved)

7:45pm

The Delmarva power outage has been resolved and the Wilmington network has been fully restored.  Please ensure all cabling is connected as it originally was and please note that you may need to power cycle your router in order for your device to come back online (unplug for 30 seconds from power before plugging back in).

7:00pm

We are still waiting for power restoration in the building. As soon as power comes back we will provide further updates.

6:25pm

We have confirmed there is a Delmarva power outage at one of the buildings housing our network hardware. Once power is restored to the building we will be able to provide further updates. Thank you for your patience.

6:15pm

We have become aware of an outage affecting a portion of the network. We are currently investigating the root cause and will update you as soon as we know more.

4.9.22 WSFS Power Outage (Resolved)

4:10pm

Power has been restored and the network has been fully restored.  Please note, you  may need to power cycle your router in order for your device to come back online (unplug for 30 seconds from power before plugging back in).

3:30pm

Unfortunately full network restoration has not occurred by 3:00pm. The network should be fully online as soon as power is restored.

~Team WhyFly

1:00pm

Back up connection is continued to be worked on, but power outage is continuing to affect some customers. Fully network restoration is expected by 3:00pm

~Team WhyFly

8:00am

It has been confirmed power is down. We are working on an alternative power solution and hope to have you up and running shortly. We will update here as soon as we know more.

~Team WhyFly

7:24am

We are aware of what appears to be a power issue affecting some of our customers off of the WSFS sector. We have a technician en route to investigate and hope to have affected customers up and running ASAP. Check back for updates.

~Team WhyFly

4.7.22 Saint Francis Hospital Power Issue (Resolved)

10:09am

We have moved all affected customers to a backup connection and connectivity should be restored. Please note, you  may need to power cycle your router in order for your device to come back online (unplug for 30 seconds from power before plugging back in).

10:01am

We have just become aware of a power issue affecting customers in the Saint Francis Hospital area. We are investigating the cause and will update this page as we know more. Please check back for updates.

3.31.22 101 Dupont Place Power Issue (Resolved)

2:40pm
Power has been restored and all floors are now fully operational. Please note, you  may need to power cycle your router in order for your device to come back online (unplug for 30 seconds from power before plugging back in).

2:26pm
We are aware of service issues at 101 Dupont Place and have technicians en route to investigate. We do suspect it is a power-related issue and we should be able to restore service momentarily. Please check back soon for updates.

 

3.2.22 Upstream Connectivity Affecting Speeds and Connectivity of WhyFly Network

9:46pm: Resolved
Hardware replacement has been completed by our upstream provider and network connectivity has now been restored.

If your equipment did not automatically come back, please power cycle both your router and power injector (if applicable) by unplugging from their power source for 20 seconds and then plugging back in.
 
Please note our website ticketing system is down. If you need further assistance, please email help@whyfly.com or text us: 302.722.7774. 
 
Thanks for your understanding as we worked through this problem with our provider.


9:33pm

The defective hardware has been swapped and we are now working on fully restoring the network. A mass email will be sent when complete network restoration is achieved and we will continue to update this page and our phone recording as more information becomes available: 302.722.7774.

~Team WhyFly

7:45pm
Our provider has informed us the tech will begin to replace the hardware momentarily. We are hoping this will be completed quickly and we can get everyone cut back to the main network shortly thereafter. A mass email will be sent when complete network restoration is achieved and we will continue to update this page and our phone recording as more information becomes available: 302.722.7774.

~Team WhyFly

6:05pm
Replacement hardware is en route and expected to arrive in the next hour. Our provider’s tech is awaiting its delivery and will begin immediate repairs. 

We will continue to update this page and our phone recording when more information becomes available: 302.722.7774.

~Team WhyFly

4:03pm
Our provider has determined equipment will need to be replaced. Their technicians are working on an immediate solution. We will continue to update this page and our phone recording when more information becomes available: 302.722.7774.

~Team WhyFly

3:42pm
Our broadband provider is currently on site in Wilmington diagnosing the issue as it relates to our network. We expect a full diagnosis soon and will once again update this page and our phone recording when available: 302.722.7774.

~Team WhyFly

1:11pm
Our support ticket has been escalated with our provider and we expect to have further support en route shortly. Please continue to power cycle your equipment periodically as we do have many emergency backup connections now in place. 

~Team WhyFly

 

11:01am
Our broadband provider has technicians on site addressing the issue and hope to have it resolved very soon. We’re continuing to move sectors over to emergency connections. We recommend power cycling your equipment every 15-30 minutes until back-up connectivity is restored. Please note this back-up connection will be slower than normal but it should only be needed briefly.

This has also affected some of our internal systems (including our website), making it difficult to communicate with our customers. We recommend calling 302.722.7774 for the latest status update.

~Team WhyFly

10:34am
We are still awaiting an answer from the ticket opened with our provider. In the meantime, we’re moving sectors over to emergency connections. We recommend power cycling your equipment every 15-30 minutes until back-up connectivity is restored. Please note this back-up connection will be slower than normal.

This has also affected some of our internal systems (including our website), making it difficult to communicate with our customers. We recommend calling 302.722.7774 for the latest status update.

~Team WhyFly


8:24am
Our upstream broadband provider is currently experiencing an outage which is affecting the majority of WhyFly’s core network. We have been in contact with our provider and are awaiting further updates. 

We are still in the process of migrating systems and you may not be receiving your typical status updates as quickly. As such, we will continue to post status updates to this page, please check back.

~Team WhyFly



2.3.22 Power Issue Affecting 1401 Sectors

11:24am
Backup power is now in place. If you did not automatically reconnect, please power cycle both your router and power injector by unplugging from power for approximately 20 seconds before plugging back in…If you need further assistance, please call or text us: 302.722.7774.
~Team WhyFly

10:32am
It has been confirmed power is down. We are working on an alternative power solution and hope to have you up and running shortly. We will update here as soon as we know more.

~Team WhyFly

10:20am
We are aware of what appears to be a power issue affecting some of our customers off of the 1401 Pennsylvania Ave sector. We have a technician en route to investigate and hope to have affected customers up and running ASAP. Check back for updates.
~Team WhyFly

 Our eCurrent fu: