The Wilmington Network is Fully Operational
Need help? Text 302.722.7774

Last Known Issue:

9.5.22 – Partial Network Outage (Resolved)

1:15pm

Delmarva has restored power to the building and our equipment is back online. If you do not automatically reconnect, please power cycle your router and reach out if you need any further assistance. 

1pm

Thank you for your patience. Power restoration is still pending, and once complete we will be able to restore service to the affected customers.

12pm

Thank you for your patience. We are still waiting for an ETA of power restoration from the power company. We will continue to update this site as we know more.

11:35am

We are aware of a power outage affecting customers in the 1401 Sector. We are waiting for Delmarva to restore power to the building, and once they do we will be able to restore service to our customers. Their original ETA has passed and we are waiting for an update from them on new ETA of restoration.

9am
We are aware of a power outage affecting customers in the 1401 Sector. Delmarva has provided an ETA of 11am for restoration. We will have all of our customers back up soon after they do so. Thank you for your patience.

 

Previous Issues:

8.5.22 – Partial Network Outage (Resolved) 

6:35pm
Power has been restored in the core and the network is fully functional. If you did not come back online automatically please power cycle your router and reach out if you need further assistance.

6:30pm
Power has been restored in the core and we are starting to see some customers come back online. Full restoration expected shortly.

 

6:00pm
Some of our equipment did not come back online after a power outage downtown. Our engineers are currently onsite working to restore backup power.

5:40pm

The Wilmington Network is currently experiencing a partial network outage. We are investigating root cause and will provide updates as we know more. Thank you for your patience.
 

7.10.22 – Power Outage Affecting the Wilmington Network (Resolved)

12:30pm

The power issue affecting Wilmington has been resolved and the network is fully restored.  Please ensure all cabling is connected as it originally was and please note that you may need to power cycle your router in order for your device to come back online (unplug for 30 seconds from power before plugging back in). If you are still having trouble connecting please text us at 302.722.7774.

11:45pm

We are starting to see some customers come back online. We expect full restoration within the next hour. We will continue to provide updates as they are available.

10:25pm

Our engineers are onsite working on restoration of service. We will continue to provide updates as soon as they are available.

9:25pm

We are aware of a power outage affecting a portion of the network. We are working on restoration and will provide an updated ETA as soon as we have more information. Thank you for your patience.

 

7.6.22 Partial Network Outage (Resolved)

7:45pm

The Delmarva power outage has been resolved and the Wilmington network has been fully restored.  Please ensure all cabling is connected as it originally was and please note that you may need to power cycle your router in order for your device to come back online (unplug for 30 seconds from power before plugging back in).

7:00pm

We are still waiting for power restoration in the building. As soon as power comes back we will provide further updates.

6:25pm

We have confirmed there is a Delmarva power outage at one of the buildings housing our network hardware. Once power is restored to the building we will be able to provide further updates. Thank you for your patience.

6:15pm

We have become aware of an outage affecting a portion of the network. We are currently investigating the root cause and will update you as soon as we know more.

4.9.22 WSFS Power Outage (Resolved)

4:10pm

Power has been restored and the network has been fully restored.  Please note, you  may need to power cycle your router in order for your device to come back online (unplug for 30 seconds from power before plugging back in).

3:30pm

Unfortunately full network restoration has not occurred by 3:00pm. The network should be fully online as soon as power is restored.

~Team WhyFly

1:00pm

Back up connection is continued to be worked on, but power outage is continuing to affect some customers. Fully network restoration is expected by 3:00pm

~Team WhyFly

8:00am

It has been confirmed power is down. We are working on an alternative power solution and hope to have you up and running shortly. We will update here as soon as we know more.

~Team WhyFly

7:24am

We are aware of what appears to be a power issue affecting some of our customers off of the WSFS sector. We have a technician en route to investigate and hope to have affected customers up and running ASAP. Check back for updates.

~Team WhyFly

4.7.22 Saint Francis Hospital Power Issue (Resolved)

10:09am

We have moved all affected customers to a backup connection and connectivity should be restored. Please note, you  may need to power cycle your router in order for your device to come back online (unplug for 30 seconds from power before plugging back in).

10:01am

We have just become aware of a power issue affecting customers in the Saint Francis Hospital area. We are investigating the cause and will update this page as we know more. Please check back for updates.

3.31.22 101 Dupont Place Power Issue (Resolved)

2:40pm
Power has been restored and all floors are now fully operational. Please note, you  may need to power cycle your router in order for your device to come back online (unplug for 30 seconds from power before plugging back in).

2:26pm
We are aware of service issues at 101 Dupont Place and have technicians en route to investigate. We do suspect it is a power-related issue and we should be able to restore service momentarily. Please check back soon for updates.

 

3.2.22 Upstream Connectivity Affecting Speeds and Connectivity of WhyFly Network

9:46pm: Resolved
Hardware replacement has been completed by our upstream provider and network connectivity has now been restored.

If your equipment did not automatically come back, please power cycle both your router and power injector (if applicable) by unplugging from their power source for 20 seconds and then plugging back in.
 
Please note our website ticketing system is down. If you need further assistance, please email help@whyfly.com or text us: 302.722.7774. 
 
Thanks for your understanding as we worked through this problem with our provider.


9:33pm

The defective hardware has been swapped and we are now working on fully restoring the network. A mass email will be sent when complete network restoration is achieved and we will continue to update this page and our phone recording as more information becomes available: 302.722.7774.

~Team WhyFly

7:45pm
Our provider has informed us the tech will begin to replace the hardware momentarily. We are hoping this will be completed quickly and we can get everyone cut back to the main network shortly thereafter. A mass email will be sent when complete network restoration is achieved and we will continue to update this page and our phone recording as more information becomes available: 302.722.7774.

~Team WhyFly

6:05pm
Replacement hardware is en route and expected to arrive in the next hour. Our provider’s tech is awaiting its delivery and will begin immediate repairs. 

We will continue to update this page and our phone recording when more information becomes available: 302.722.7774.

~Team WhyFly

4:03pm
Our provider has determined equipment will need to be replaced. Their technicians are working on an immediate solution. We will continue to update this page and our phone recording when more information becomes available: 302.722.7774.

~Team WhyFly

3:42pm
Our broadband provider is currently on site in Wilmington diagnosing the issue as it relates to our network. We expect a full diagnosis soon and will once again update this page and our phone recording when available: 302.722.7774.

~Team WhyFly

1:11pm
Our support ticket has been escalated with our provider and we expect to have further support en route shortly. Please continue to power cycle your equipment periodically as we do have many emergency backup connections now in place. 

~Team WhyFly

 

11:01am
Our broadband provider has technicians on site addressing the issue and hope to have it resolved very soon. We’re continuing to move sectors over to emergency connections. We recommend power cycling your equipment every 15-30 minutes until back-up connectivity is restored. Please note this back-up connection will be slower than normal but it should only be needed briefly.

This has also affected some of our internal systems (including our website), making it difficult to communicate with our customers. We recommend calling 302.722.7774 for the latest status update.

~Team WhyFly

10:34am
We are still awaiting an answer from the ticket opened with our provider. In the meantime, we’re moving sectors over to emergency connections. We recommend power cycling your equipment every 15-30 minutes until back-up connectivity is restored. Please note this back-up connection will be slower than normal.

This has also affected some of our internal systems (including our website), making it difficult to communicate with our customers. We recommend calling 302.722.7774 for the latest status update.

~Team WhyFly


8:24am
Our upstream broadband provider is currently experiencing an outage which is affecting the majority of WhyFly’s core network. We have been in contact with our provider and are awaiting further updates. 

We are still in the process of migrating systems and you may not be receiving your typical status updates as quickly. As such, we will continue to post status updates to this page, please check back.

~Team WhyFly



2.3.22 Power Issue Affecting 1401 Sectors

11:24am
Backup power is now in place. If you did not automatically reconnect, please power cycle both your router and power injector by unplugging from power for approximately 20 seconds before plugging back in…If you need further assistance, please call or text us: 302.722.7774.
~Team WhyFly

10:32am
It has been confirmed power is down. We are working on an alternative power solution and hope to have you up and running shortly. We will update here as soon as we know more.

~Team WhyFly

10:20am
We are aware of what appears to be a power issue affecting some of our customers off of the 1401 Pennsylvania Ave sector. We have a technician en route to investigate and hope to have affected customers up and running ASAP. Check back for updates.
~Team WhyFly

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