Quick Troubleshoot

Oh, snap your internet is not working right.  Here are a few common issues and steps to try before

Slow Speeds

Step 1) Reboot Wireless Devices

On a device go your settings and select network settings. Turn off the wireless feature and turn it back on. Your device should automatically reconnect to your home network.  If it does not select the desired network and it should auto connect.

Devices' wireless connections need refreshing from time to time.

Step 2) Reboot Your Router

Simply unplug the router from the wall and after 20 seconds plug it back in.

Step 3) Reboot Roof Device

This only applies to someone that lives in a single dwelling home.  There is a small rectangle device with a small white light plugged into the outlet with 2 ethernet cords plugged in (the injector).  Locate this device and unplug it from the power outlet and after 20 seconds plug it back in.

Slow Speeds

Slow Connection (Interference)

Cause: Interference can be a real issue, especially in crowded areas. When most people first get their Internet set up, they leave settings unchanged, which means default wireless frequency channels — like 1, 6 and 11 — become very crowded.

Fix: Fortunately, many newer model routers are capable of automatically selecting the least crowded frequencies upon rebooting. Perform a power cycle on your router or, log in to the admin panel and manually select a different channel.

Additionally, if you have a dual-band router, try enabling both 2.4GHz and 5GHz. Keep the 5GHz channel open for your most important connections.

Cause: There is also the possibility that someone nearby is leeching off your Internet.

Fix: To prevent this from happening, be sure to set up security for your network and give out the password sparingly.

Slow Connection (Old Router)

Cause: Wireless technology has changed quite a bit over the last 10 years. Devices you never thought would require an Internet connection need Wi-Fi — televisions, speakers, refrigerator, printers, lights and more. The problem could easily be an outdated router or outdated devices. It is important to remember that

Fix: If you think the limitation lies with your router, it may be time to start saving up for a new one. Upgrading your router every two years or so is good practice and can help you avoid certain issues altogether.

Slow Connection (Proximity)

Cause: The most obvious problem with Wi-Fi speeds slowing down is being too far from the router. The further you are from the router, the more unreliable the connection and its throughput will become.

Fix: To fix this, just get a little closer. If the router is located in a different room, try going into the room where the router is located and see if that fixes the issue.

If this is a consistent issue, try to position your router higher (up on a shelf), away from other devices, which can interfere with it, and in a central location in your home.

If that doesn't work, consider purchasing extenders.

No Internets

Cause: Periodically, something glitches and your personal device, router or the roof device (or combination) just stop communicating. There isn't always an explanation (its a not awesome answer but true). It just happens.

Fix: The best place to start is pulling the plug. Disconnect the devices and router from power and wait at least 30 seconds before restoring power to both.

Check out our ever-growing knowledge base with all kinds of tips and tricks for self-help troubleshooting.

Knowledge Base

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