WHY-WhyFly

You clearly are Awesome because you navigated this far.  We believe that the internet is a necessity and shouldn’t cost a small fortune or have strings attached.  With the abundance of content available to stream online many people are cutting the cord.  Our Awesome Home product is the perfect key to cord-cutting.  Uncuff yourself from your contract, rising monthly bill, hidden fees, and GET SOME!

No Long-Term Commitment

We believe that if you deliver an awesome customer experience, a valued product and reward them for staying with WhyFly there is no need to lock our customers into long-term contracts.

Simple Pricing

As Internet customers ourselves, we understand how complicated other service provider's bill can be. We believe in transparency and simplifying the cost. Setup & Monthly fee that's all.

Local Customer Service

When you call WhyFly you will speak with a Delaware Resident, you will see us out and about. Human Local Customer Service, your neighbors. We want to better our community

Awesome Home
75-120Mbps
$55per month
  • No Lag Video & Online Gaming Streaming
  • Wilmington's Best Value Internet
  • Supporting a Local Business
  • 24/7 Local Human Support
  • Unlimited Data Transfer
  • Unlimited Devices
  • No Contracts ever
  • No Hidden Fees
  • No Rental Fees
  • No Shenanigans
  • No Gluten

Sign Up Awesome Internet



fEW qUESTION?

Dude, how does this work?  What should I expect? How Awesome is WhyFly?

What should I expect from an installation?

Installations is a one time charge of $100.  The installation fee is due in 14 days of installation.

Who is the Installer?

Who is the installer? WhyFly’s 1st priority is the customer experience.  Your installation will be done by one of WhyFly’s fully vetted Wilmington local professional installers.

How long does the install take?

Our Installer will arrive within 25 minutes of the installation time.  Installers are typically on time.  Traffic or a previous install may affect timing.  We will be sure to reach out to keep you abreast of their arrival.

The installation will take ~ 60 – 120 minutes and up to 4 hours depending on the height of your home and the distance that the cable must run from the antennas to the entry point of your home.

What will I need to Access the network?

We will need access to the inside of your home during part of the installation.  If you’re not the home or building owner, we rely on you to secure permission for our installation from your landlord.

Check here to find more info on Tenant & Landlord rights.

Do I need a router?

We require our customers to own their own router.  Owning the router will save you money in the long run over renting the equipment from us forever.   WhyFly offers 2 routers for purchase which can be found here.

We have the Amplifi HDs on hand.If you’ve got a setup that you like or prefer – you are welcome to use it. Compatible routers will be any ethernet only Dual Band router with the “AC" designation in the model number.  

Learn more about the Amplifi HD here

What will be installed?

We will install one of our small antennas on your roof, then run an ethernet cable into your home through an existing hole.

WhyFly will set up your WhyFly approved router and run a wireless survey throughout the home.

If you have a router setup you prefer we are happy to connect to it.  WhyFly requires the router to be dual-band ethernet only with “AC" in the model number.

What is going on my roof?

We mount a small antenna on your roof The dimensions are 

  • 189 x 189 x 125 mm (7.44 x 7.44 x 4.92")
  • Weight is 0.530 kg (1.17 lb)
  • Max Power Consumption 8.5W

 

 

Do I need to use a WhyFly router?

You are welcome to use your own router.  We recommend using a WhyFly’s access point as we can fully manage & maintain speeds to that access point.

Many older devices (routers, computers, etc) actually can’t handle the speeds we deliver and act like a bottleneck.  This is why we recommend (ours or yours) using WhyFly approved hardware.

Do You Offer Support?

We offer local human support.  We can be reached via support@whyfly.com

302.722.7774; etc 3, or via our live chat on the website.

We are happy to help!

Am I Locked Into Any Contracts?

No Way! Contracts are lame & Shenanigans.  We plan on keeping our customers by delivering a high-quality service with an AWESOME customer services experience.  We also reward our customers for staying with us for extended periods of time.

Treat people right and exceed expectations.

How do I pay my bill?

Once you are installation is complete we will send you an Invitation to the my.whylfy.com customer portal.  You will be requested to create a password.  Moving forward, your username will be your email.  After logging in you will see the installation invoice and router if applicable along with any credits.

We bill our customers on the first of every month. following the install and due on the 15th of every month.